Frequently Asked Questions
How can you subscribe to our services ?
The main advantage of our offers : The simple registration. The subscription to our services is done through your telephone number after authentication and confirmation by SMS.
How much do the services cost ?
You can subscribe to our service for 3EGP/day, to benefit from an unlimited access. The subscription is automatically renewable with the possibility of cancellation at any time
How can you know that you're subscribed to one of our services ?
You can proceed to a quick check by accessing the unsubscribe page by clicking here, all you need to do is fill in your phone number, then we will display all your active services.
Aren't you able to login, watch or download a content ?
Our teams are ready to offer you a complete support, do not hesitate to solicit them by clicking here or sending a message to the address : support-eg@my-subscriptions-eg.com
Did you lose your credentials (login/password) ?
The identifier of your account is often the telephone number entered during the subscription to our offer, insert it in the requested field and click after on "Forgot password" to receive a new one.
In case of forgetfulness or need for additional assistance ... we invite you to contact our customer support reachable on : support-eg@my-subscriptions-eg.com
They will do the necessary and resend your login credentials by email.
How to cancel a subscription ?
You can cancel your subscription at any time and without additional costs, we offer you 4 possible options:
1. SMS
If you are comfortable with SMS and want to end your subscription, simply send:
- For Playvod: Send "STOP PV" to 5030 for Orange users, or send "STOP PV" to 6699 for Vodafone users, or send "STOP PV" to 1722 for Etisalat users, or send "STOP PV" to 4037 for WE users.
- For Clicscores: Send "STOP CNS" to 5030 for Orange users, or send "STOP CNS" to 6699 for Vodafone users, or send "STOP CNS" to 1722 for Etisalat users.
- For Playweez: Send "STOP PW" to 5030 for Orange users, or send "STOP PW" to 6699 for Vodafone users, or send "STOP PW" to 1722 for Etisalat users.
- For Unlimited Streaming: Send "STOP US" to 5030 for Orange users, or send "STOP US" to 6699 for Vodafone users, or send "STOP US" to 1722 for Etisalat users.
- For Weezchat: Send "STOP WZ" to 5030 for Orange users, or send "STOP WZ" to 6699 for Vodafone users, or send "STOP WZ" to 1722 for Etisalat users.
- For Zikplay: Send "STOP ZIK" to 5030 for Orange users, or send "STOP ZIK" to 6699 for Vodafone users, or send "STOP ZIK" to 1722 for Etisalat users.
2. Self-service unsubscription
You only have to access the unsubscription section by clicking here and following the indications as follows:
Step 1: Start by entering the telephone number used for the subscription to the service from which you want to unsubscribe
Step 2: We will display the list of active services so you can select the ones you want to cancel#
Step 3: We will confirm the deactivation of your subscription by SMS.
3. Contact form
Our customer service remains at your disposal 7 days a week to respond to all your requests. Do not hesitate to fill this form to submit us your questions, we'll have the pleasure to send you a response as soon as possible.
4. E-mail
Send us all your questions on the following address : support-eg@my-subscriptions-eg.com . Our client advisors will take the time to process your request and give you an answer as soon as possible.